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I’ve found that people in all positions, even after the “breakthrough,” don’t know where they are in the race, let alone where the finish line is. But runners know how far they must go after the breakthrough, be it another half lap or another five miles. I found the equivalent of the “runner’s wall” in their journeys, where they must break through the pain and the obstacles and then can keep going with renewed energy and spirit. Otherwise, they wouldn’t be talking to me. About 95% of these people have been well-meaning, honest (to the best of their knowledge), and interested in becoming a better person and better professional. And I’ve talked about them through the coronavirus crisis. I’ve dealt with esteem (low), narcissism (high), family problems, leadership dysfunctions, insecurities, addictions, and ethical quandaries. Others have been aspiring and with more ends in sight than means on hand. Most of them have had what we euphemistically call “means,” and some of them have had a lot more than that. That’s quite an assortment of people, and they run into the thousands. Your Legacy is Now Life is not a search for meaning from others, it’s about the creation of meaning for yourself.įor over 30 years Alan Weiss has consulted, coached, and advised everyone from Fortune 500 executives, state governors, non-profit directors, and entrepreneurs to athletes, entertainers, and beauty pageant contestants.

Be professional, courteous, and concerned with the successful implementation of your products and/or services or your business will fail, or at the very least not be as successful as it could be. CSRs and customer facing tech support need to remember that they are the face of the company to users and that first impressions are lasting impressions. This doesn’t excuse the user data migration problem or the fact that the individual cannot user correct grammar. This company obviously did not adequately test the changes they made to their system on all mainstream browsers prior to rolling it out or they would have seen this bug. For the most part, they answer a phone or respond to an email, generate a trouble ticket, and transfer the problem to someone who knows what is going on. Tech support CSRs usually read from a script and have minimal troubleshooting skills or access to the people who have those skills. Unfortunately the customer service representative did not do a good job explaining the situation to Alan, most likely because he did not understand the problem himself.

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#Www hightail com login how to#